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Additionally, you could have been knowledgeable a number of instances that you must submit your paperwork for the KYC and AML process that you simply ignored. You voluntarily registered with Royal Fortune with out raising considerations about their licensing at the time, which raises questions in regards to the true nature of your grievance. While I am not suggesting that this applies to your scenario, we’ve encountered similar cases up to now.

In The End, Royal Fortune, like another on line casino, has the obligation to ensure that accurate and up-to-date details about its operations is accessible throughout all platforms. Our capability to affect their licensing standing, akin to that of another casino, is mainly zero as we do not function as a regulatory body. I encourage you to direct your inquiries about this matter to the suitable authorities. Sadly, we are and might be unable to assist you on this matter. Why have they failed to incorporate any licensing information in their terms and conditions?

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The CitizenCard is recognizable by the police or as a Voter ID so I do not see a valid cause why the CitizenCard should not be accepted as a valid form of ID in your casino. I can be grateful if you might rethink your stance on this problem, as it appears to be lacking in justifiable reasoning. My reference to the on line casino working towards a license was primarily based on information from the (I suppose the appropriate) contacts within the casino team. However, the timeline for obtaining this license depends totally on their progress with the licensing authority. You have the selection to fulfill the casino’s requests or decline not to take action, however in the end, the decision rests with you. If you select not to cooperate in finishing the verification, we’ll sadly don’t have any alternative however to close your grievance as rejected due to noncooperation.